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Feb, 2020

Customer Support Engineer

Europe

Job ID: 001


Summary

This position reports directly to the Customer Support Manager at Tritium BV and is based in Amsterdam, The Netherlands.


Responsibilities

Key responsibilities for this role include, but are not limited to:

  • Support customers globally through phone and online systems in a timely manner
  • Maintain relationships with clients by providing support, information, and guidance 
  • Identify product improvements and process improvements and communicate those 
  • Perform in-house or on-site repairs onto the products
  • Reporting and assisting in creating technical documents
  • Continuous monitoring of Tritium charger network using web portal
  • Provide and receive training and support to the broader Customer Support team, End of Line Testing, Repairs and Engineering when needed
  • Generate high quality reports and other documentation outputs from your work, on the field and outside the field, using the defined systems
  • Work in alignment with subsequent scheduling provided on a weekly basis
  • Support the sales team with providing technical insights in communication with the Customer Support Manager


Qualifications and Accountability

  • Degree in Electrical Engineering, Computer Science or relevant field experience
  • Mid- to high-level experience in working with Linux environments
  • Good experience with general electronics design and familiarity with processor-controlled devices
  • Experience working with LV mains to 480VAC and DC systems up to 1000V
  • Affinity working with PCBs/ESD sensitive equipment
  • Understanding of OCPP protocol, programming, integration and debugging
  • Excellent time management skills, especially while on site
  • Excellent diagnosing, problem definition, problem-solving, troubleshooting, and communication skills
  • Ability to provide step-by-step technical help, both written and verbal, using remote desktop applications and help desk software as needed.
  • Flexibility for travelling (including driving) within Europe as required to provide on-site installation coordination, test & commissioning’s and technical support, with short reaction time