Feb, 2020

Customer Support Engineer


Customer Support Engineer

Tritium offers the successful candidate the opportunity to work with a global technology company that is one of Australia’s most exciting business success stories. Tritium operates in the rapidly growing e-mobility segment, and is a technology leader in the development of electric vehicle charging infrastructure.

The Customer Support Engineer is responsible for providing Global support to Tritium’s Customers and product users. You will be required to diagnose and troubleshoot technical issues in a timely manner, which at times may require travel for on-site support. You will assist with on-site installations, repairs, testing and commissioning whilst building ongoing relationships with customers. It is expected that you will be a team player who can work collaboratively with a strong Global CX Team, or autonomously as required.

Our ideal candidate will have the following Qualifications and Competencies:

Degree in Electrical Engineering, Computer Science or relevant field experience
Understanding of computer systems, mobile devices and other tech products
Experience with general electronics design and familiarity with processor-controlled devices.
Ability to read and understand electrical / electronic schematics
Ability to diagnose and troubleshoot technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Flexibility for travel as required to provide on-site installation coordination, test & commissioning's and technical support, with short reaction time

Surface Mount Technology experience in manufacturing. Understanding of Failure Mode and Effects Analysis, Design Failure Mode and Effect Analysis and electromagnetic compatibility issues.
Experience with Linux environments
Understanding of OCPP protocol, programming, integration and debugging as value added.
·        Experience working with LV mains to 480VAC and DC systems up to 1000V

We look forward to receiving your application.